
IMPACT 2026
MELBOURNE

Frequently Asked Questions

FAQs
To help make your experience at the IMPACT 2026 Conference as seamless and enjoyable as possible, we've compiled a list of Frequently Asked Questions with key details you may need.
We encourage you to review these in advance, and if you have any unanswered questions, please don’t hesitate to reach out to us.
Who is ACAG and what are the ACAG awards?
Who is ACAG and what are the ACAG awards?
ACAG stands for the Australasian Council of Auditors-General. Membership of ACAG is open to the Auditors-General of all audit jurisdictions within Australia, New Zealand, Fiji and Papua New Guinea. ACAG award nominations come from member organisations across a range of categories. A panel selects the winners, who are traditionally announced at the conference dinner.
Where is the conference venue?
Where is the conference venue?
The conference will be held at Sofitel on Collins, 25 Collins St, Melbourne, Australia.
Where is the conference dinner and how should I get there?
Where is the conference dinner and how should I get there?
Melbourne Museum, 11 Nicholson Street, Carlton VIC 3053
Walking
Walking from the Sofitel Melbourne on Collins to the Melbourne Museum takes approximately 15–20 minutes (about 1.2 km). Head east on Collins St, turn left onto Exhibition St, continue onto Rathdowne St, and turn right into Carlton Gardens to reach the museum entrance, situated near the Museums Victoria parking area.
Tram Access
To get from the Sofitel Melbourne on Collins to the Melbourne Museum, take tram 86 or 96 from nearby Bourke Street (Stop 5 or 6) heading towards East Melbourne/Carlton. Get off at Stop 11 (Melbourne Museum/Nicholson St). The trip takes approx. 10–15 minutes, with the museum located inside the Carlton Gardens.
Can I invite another person to the conference dinner who is not attending the conference?
Can I invite another person to the conference dinner who is not attending the conference?
Yes, contact Aryanna McLure at aryanna@kecreative.com.au.
I’ve purchased a ticket for the conference but can no longer attend. Is it refundable or transferable?
I’ve purchased a ticket for the conference but can no longer attend. Is it refundable or transferable?
Please be advised that refunds are not available. However, transfers are permitted. For assistance, please contact Aryanna McLure at aryanna@kecreative.com.au.
What is the dress code for the conference?
What is the dress code for the conference?
Dress code for the conference is smart business casual attire.
What is the dress code for the conference dinner?
What is the dress code for the conference dinner?
Dress code for the conference dinner is smart evening attire.
What time does the Registration Desk open?
What time does the Registration Desk open?
4 November | Sofitel Foyer : 08:00 – 09:00
I have special dietary requirements – will I be served the correct food?
I have special dietary requirements – will I be served the correct food?
If you have advised us of any special dietary requirements (you are able to do so in the registration form), the caterers at each function will be notified. A special buffet table will be set during the day for special diets. If you are unsure, please see the staff at the Registration Desk.
How do I gain entry to the conference sessions?
How do I gain entry to the conference sessions?
All delegates will be provided with a name badge, which will give you access to all sessions. Please ensure you always wear your name badge.
Will there be internet available?
Will there be internet available?
Free wireless internet access is available for the duration of the conference. The password and login details will be available at the conference.
Are mobile phones allowed during sessions?
Are mobile phones allowed during sessions?
As a courtesy to other delegates, please ensure that all mobile phones are turned off or on silent mode during all sessions.
Are delegates allowed to take photos or record sessions?
Are delegates allowed to take photos or record sessions?
Delegates may take photos or videos for personal, non-commercial use, provided it is not disruptive.
What happens in case of an accident or loss?
What happens in case of an accident or loss?
The members of the conference organising committee and Ke. Creative accept no liability for personal accident or loss, or damage suffered by any participant, accompanying person, invited observer or any other person by whatever means. Neither do we accept liability for any equipment nor software brought to the conference by delegates, speakers, sponsors or any other party.
Please protect your personal property. Do not leave laptops, cameras, and other valuable items unsecured. Be conscious of individuals who appear out of place and do not wear a conference name badge. Advise staff if this does occur.
I am travelling from overseas, what do I need to do to enter the country?
I am travelling from overseas, what do I need to do to enter the country?
Unless you are an Australian citizen, you will need a valid Australian visa to enter the country. New Zealand passport holders can apply for a visa upon arrival in the country. All other passport holders, regardless of age, must apply for a visa before leaving home.
For more information visit the Tourism Australia website.
Is there a quiet space available for prayer, reflection or personal needs during the conference?
Is there a quiet space available for prayer, reflection or personal needs during the conference?
Yes. Victoria Suite 3 will be available throughout the conference as a private quiet room for delegates who may wish to pray, reflect, or take some time away from conference activities. We ask all delegates to respect this space and use it considerately. Please note that this space will also hold conference storage items which will be neatly stacked and stored to one side.
Is there a space available if i need to make a phone call, catch up on work, or take a break from the conference sessions?
Is there a space available if i need to make a phone call, catch up on work, or take a break from the conference sessions?
Yes. The La Trobe Ballroom will be available as a breakout space for delegates who need to make a phone call, attend to urgent work, check emails, or simply take some time out from the main conference program. This space is intended to provide a quieter alternative to the main ballroom while remaining close to conference activities.
Disclaimer: Ke. Creative Events reserves the right to amend or alter any advertised details relating to dates, program and speakers, if necessary, without notice, because of circumstances beyond their control. All attempts have been made to keep any changes to an absolute minimum.